June 20, 2009

Claiming My Free Globe Visibility Kit from HP Compaq Presario CQ40


Thursday last week, as one of my preparation on working and moving to a hospital at Qatar, I bought a new HP Compaq Presario CQ40-340TU at the festival mall Alabang with a limited budget of 30 thousand pesos. Me and my sister were looking around on some models and considering their prices and freebies we could get out it, that's why we chose the HP laptop, why? it has a great specs (click here to see the full specs of my laptop) and they lower the price from P29,9500 last month, its now P26,450!!!!What a savings, right?

Aside from the low price, they also gave us free upgrade to 2GB of memory (because the OS is a windows vista), free headset, free optical mouse, and the winner: free-globe visibility kit (or globe tattoo), which cost around P1890 loaded with P100. We paid the amount and got all of the freebies but they told us that I have to claim the visibility kit at MOA (Mall of Asia) or Glorietta! I tried to relax so that i wont get mad at the staff for not telling upfront that we have to pick it up as far as MOA!

Monday, I decided to go to MOA to get the kit, guess what, the not so helpful staff of HP said "sorry sir, the one who supposed to give you the kit is on day off today till tomorrow. You can come back from Wednesday to Sunday". Great! I went all the way there for nothing! I mean what a poor service! Why don't they endorse it to someone else if one is on a day off! And how come they don't inform other retailers that claiming is only Wednesday to Sunday! Grrrrrrrrr! I wish I could have transformed into a werewolf and kill all of them right at that moment!LOL

Today, I was planning on going back at HP but changed my mind and called them (MOA and Glorietta branches) instead I search the net for phone numbers. Another revelation: "sir, you just have to leave the claiming requirements to us and we will reserve you the kit once they are available, as of now, we don't have enough stocks to accommodate all claims, it might take more or less a month, and once its available we will contact you for pick up".

Whatttttttttttt????!!!!

And how come those staff at MOA didn't tell me that I could leave the requirements when I went there last Monday so that I could have the reservations already when the kit is available?And instead, they asked me to come back from Wednesday to Sunday and what if I came back from those days huh?all they could do is to get the requirements where in fact they could have get it from me last Monday! What an ass!!!!

See, its so wonderful! What a service from HP!!!

I was advised as a consolation that I could fax or email the requirements to their website and they will just send it to my doorstep within a month.So funny I wont be here anymore next month! What will happen if I have problems technically with my computer?Will the service be this poor too?!

14 comments:

gillboard said...

Been reading your past few posts.. you're leaving eh? Hope you enjoy your Dubai stay...

and Happy Father's Day...

BTW, Philippine customer service really sucks!!!

Yj said...

loser naman ng company na yan....

Rwetha said...

wag mo na i-claim.. pangit yung globe e.. di lahat ng lugar may signal sya..
nabadtrip lang ako dun.. :(

Mac Callister said...

@gillboard--sa qatar ako hehe,yeah malapit n umalis,sana maging ok ako dun,salamat sa pagdaan dito.

Mac Callister said...

@yj--hehe oo nga,hay pano n kaya kapag may problem sa laptop mismo I have to go through hell para maayos nila?!hayyy

@rwetha--haha sabi nga,pero gusto ko pa din itry sana

cb :: 林偉文 said...

nice lappy! hehe i dunno if it'll make u feel better but i really like my globe tattoo. i'm using it now. dependent sya sa 3g so basta matataong lugar like malls and coffee shops, okay siya. dinala ko noon sa laguna, super bagal pero kumokonekta parin.

blurosebluguy said...

ANG TOTOO NYAN AYAW LANG NILANG IBIGAY.....DAMN!

Chronicler said...

Mac, can u not register your new laptop with HP online so that you can always call their help desk pag may problema mismo sa computer? The thing is kailangan under the warranty period pa ang unit mo para matulungan ka nila pero kung lagpas na, they wud ask u to buy additional warranty. This is wat I've been doing sa States, I'm not sure dyan sa atin.
Gud luck.

Anonymous said...

same problem here.... i bought the same laptop las may 7.. the day after that i go to trinoma to claim the globe tatoo . they said that they dont have enough stock maybe the last week of may ... then last week of may comes i called them the reply was first week of june... then i called again the first week of june.. then said the same thing that i have to send them the documents and wait for eternity ,,, god .... and i did it ... good news... up to now.... no f*cking news from them ... what a poor service...

RONRIC said...

good choice of brand.. aauz ang specs ng Lt mo..

Anonymous said...

Got the same problem...bought mine last may 18 for my mom. Umuwi na lang mom ko sa province wala pa rin. They didn't even told us na I still need to claim the globe tattoo 3 days after sa HP MOA. I almost freak out kc they told us that after I pay the amount. So I need to go back again. Tapos pag balik ko malalaman ko wala pa daw stock available. Nakailang beses na ako bumalik dun, nakailang tawag na ako...until now wala pa rin. They told us na tatawagan na lang daw ako. Ang nakakainis ndi pa magamit ng mom ko yung laptop kc kailangan nya nung globe tattoo na yun din ang main reason bkit bumili ako sa kanila. Niloloko lang nila ang tao...it's been more than a month..di magtatagal matatapos na promo nila pero until now wala pa rin!!!!!!!

Anonymous said...

Same here.I bought my laptop May 1st then went to Glorietta June 11 only to find out that they don't have stocks for the visibility kit anymore and that I have to wait for it to be available.Then I said I can't just wait and I need to have at least a lead time how soon can I get it.I asked them for the number of their office and I've talked to the personnel there and told me the same thing.To date, I HAVEN'T RECEIVED MY VISIBILITY KIT.This is all crap from HP!

Ryan said...

Hello, do you still have the contact number of HP Glorietta?I'll call them about this Globe tattoo thing.Thanks,please email me. ryan@ryantetek.com .

Anonymous said...

grrrr.. @#&$^(#@^$!!! pareho tayo! let's file a class suit against sa HP sa DTI! grabe, misleading yung marketing nila. ako may28 ko pa bili until now wala pa. same experience din ako sa inyo. nakakahigh blood. magreklamo tayo DTI!