Thursday last week, as one of my preparation on working and moving to a hospital at Qatar, I bought a new HP Compaq Presario CQ40-340TU at the festival mall Alabang with a limited budget of 30 thousand pesos. Me and my sister were looking around on some models and considering their prices and freebies we could get out it, that's why we chose the HP laptop, why? it has a great specs (click here to see the full specs of my laptop) and they lower the price from P29,9500 last month, its now P26,450!!!!What a savings, right?
Aside from the low price, they also gave us free upgrade to 2GB of memory (because the OS is a windows vista), free headset, free optical mouse, and the winner: free-globe visibility kit (or globe tattoo), which cost around P1890 loaded with P100. We paid the amount and got all of the freebies but they told us that I have to claim the visibility kit at MOA (Mall of Asia) or Glorietta! I tried to relax so that i wont get mad at the staff for not telling upfront that we have to pick it up as far as MOA!
Monday, I decided to go to MOA to get the kit, guess what, the not so helpful staff of HP said "sorry sir, the one who supposed to give you the kit is on day off today till tomorrow. You can come back from Wednesday to Sunday". Great! I went all the way there for nothing! I mean what a poor service! Why don't they endorse it to someone else if one is on a day off! And how come they don't inform other retailers that claiming is only Wednesday to Sunday! Grrrrrrrrr! I wish I could have transformed into a werewolf and kill all of them right at that moment!LOL
Today, I was planning on going back at HP but changed my mind and called them (MOA and Glorietta branches) instead I search the net for phone numbers. Another revelation: "sir, you just have to leave the claiming requirements to us and we will reserve you the kit once they are available, as of now, we don't have enough stocks to accommodate all claims, it might take more or less a month, and once its available we will contact you for pick up".
Whatttttttttttt????!!!!
And how come those staff at MOA didn't tell me that I could leave the requirements when I went there last Monday so that I could have the reservations already when the kit is available?And instead, they asked me to come back from Wednesday to Sunday and what if I came back from those days huh?all they could do is to get the requirements where in fact they could have get it from me last Monday! What an ass!!!!
See, its so wonderful! What a service from HP!!!
I was advised as a consolation that I could fax or email the requirements to their website and they will just send it to my doorstep within a month.So funny I wont be here anymore next month! What will happen if I have problems technically with my computer?Will the service be this poor too?!
